Vendor Policy

Term and Conditions of Rental:

1) Product rental price shall be decided or updated mutually, as agreed, during on-boarding or any time thereafter

2) Vendor represents and warrants that it owns or controls all the rights necessary to supply the Product to VikNick.

3) VikNick has its own KYC system for customer verification, hence, VikNick shall take care of the end customer verification process

4) VikNick will charge commission fees for every successful transaction. The fees vary per product and may be revised from time to time with prior intimation to the parties. VikNick will deduct any appropriate Tax in accordance with the current rules and regulations.

5) VikNick shall not take any prior or post responsibility for compliances of applicable taxes levied on Vendors for the revenue received to them by virtue of this arrangement.

6) Through VikNick, any User can subscribe/rent a predefined set of products offered on VikNick App or Website. The Transaction herein shall not be considered as sale and for all purposes, the products offered/provided herein shall remain as the property of the owner. Vendors are prohibited from adding their own or their company’s contact details on the products being lent out.

7) Vendors are responsible for backing up and locking their personal data on electronic devices. VikNick will not be responsible for any data loss. We suggest thoroughly checking the carry cases and products before lending to avoid confusion.

8) We review and test the product before it is rented out for an order. Minor scratches on a product will be treated as ‘normal wear and tear’ and won’t be considered for any claim or reimbursement.

9) VikNick and Customer are not liable for any fault or replacement rises in the equipment due to any manufacturing defect, and any such fault has to be repaired or rectified by the vendor only

10) VikNick is not liable to share the customer details to the vendor and has the right to maintain confidentiality. In case, the
vendor wants to know the customer details then the vendor needs to share the reason for the same, and then the same shall be shared based on the reason validation

11) VikNick assure exclusive partnership with the vendor for a particular items

12) In addition to point 11 of Article II, in case, vendor is not able to fulfil the supply requirements of products then VikNick has right to unlist the vendor by serving 30 days of written notice period

13) Vendors can opt out from listing their products on VikNick at any time, for the same vendor has to submit a written request to VikNick at contact@viknick.com; vendor need to serve a minimum 30 days of notice period before unlisting the product

14) Vendors will be notified of the orders on their email and also the vendor can check earning logs on his vendor account on the website. If vendors during anytime change his E-mail Id then he/she has to inform VikNick to receive orders update

15) Vendor need to make products available 1 day advance to the VikNick team to avoid any last-minute hassle, delay or rush;
and also once rented product is back to VikNick then also it may need 1 day extra to return the product back to the vendor from the VikNick (in case, if vendor want product back)

16) Vendor can choose to keep products at VikNick premises or can choose to deliver the product as per the order received, and following clauses apply:
a) If product is with vendor then its vendor responsibility to deliver the product timely at VikNick, at least 1 day advance before the start of rental period of end consumers
b) If the product is with vendor and the vendor has confirmed the item availability and then if he/she withdraws after receiving the order then the vendor shall be liable to pay 10% charges of the total order value to VikNick (or same can be adjusted in the vendor’s earning log)

17) Vendor can also decide/choose to keep the product at VikNick premises, and following clauses apply:
a) As the product is at VikNick, hence in case, vendor want it back for some particular dates then he/she has to inform the duration for the same, VikNick shall block the product for those particular days on Web/app
b) Vendor has to inform VikNick at least 3 days advance in scenario of point 16.a of Article II, so that VikNick can take the necessary action on the same
c) In case, product is not available for more than 15 days, due to any reason from the vendor side then VikNick has right to unlist the vendor by serving immediate notice

18) Vendors should do QC before handing over any item to VikNick and also during receiving the item back from VikNick

19) Vendors are required to acknowledge over the email while handing over items to VikNick and the same shall be followed during the return of the item to the vendor from the VikNick

20) In case of order cancellations, Vendors will be notified via email. There will be no payments or reimbursements made for cancelled orders.

21) All service and maintenance needs should be taken care of by the vendor and the following clauses apply:
a) The vendor will be informed about any service or maintenance required by their items by the VikNick team and the vendor has to do the necessary action on it.
b) Rented items may need time to time cleaning/maintenance and for the same, VikNick shall inform the vendor to do the necessary action
c) For any service request scenario where any physical parts of the rented item needs to be replaced or faulty (fault not related to the end customer), the vendor has to take the necessary action to rectify it.

22) Vendor shall update VikNick if any changes have been made in the specification or configuration of item due to any reason

23) Vendor will update VikNick if any changes have been made in the serial numbers of hardware due to any reason.

24) When a rented item is returned to the vendor, the vendor is required to check or do the QC of the item thoroughly and if there is any loss or damage then raise the request at the same time while receiving the item, only then VikNick will be liable
to process any request

25) If any order is cancelled by customer of VikNick due to delay from the vendor such as untimely delivery, damaged or faulty
product or any other reason, the vendor is liable to pay VikNick 10% of the order value (or same can be adjusted from the vendor’s earning logs)

26) To provide quality service and product to the end customer, VikNick does not rent out any item older than 3 years, once item has completed 3 years from the date of purchase then it won’t be considered suitable for renting out on VikNick or it has to be fully functional in all respects and cosmetically in great shape

27) In addition to point above point (point 26 of article II), all vendors product should match the VikNick QC criteria which is as following:
a) Product should be in perfectly working condition
b) Product age should be within 3 years
c) There should no damage in the product and it should be with its complete accessories
d) Condition should be neat and clean

28) As during renting out and with gradual usage of product, vendor agrees there shall be physical depreciation of the product

29) VikNick shall not be responsible for:
a) any renewals/maintenance of software/updates/Licenses required to be renewed in any products during the rent period.
b) any damages caused by viruses contained within the electronic file containing the form or document is disclaimed
c) any software damage caused due to prolonged usage of the equipment/product. We advise you to maintain and service the electronics on a quarterly basis to evade software issues.

30) Further, in case of Complete Damage, Loss or Theft of any product, VikNick has insured the item as per Exhibit A policy

31) Duration to settle damage/loss items cases is a maximum of 60 days from the item return date as per that particular order of the customer.

32) VikNick has all rights to amend the Vendor agreement policy at any time. In case there is any amendment or changes in the policy or agreement, VikNick will inform the vendors in 30 days advance. In such a scenario, the vendor has to sign the agreement again.