UNDERSTAND OUR RENTAL POLICY

Customer/Lessee shall take full responsibility for the merchandise/product/equipment/vehicle/machine and in case of Damage/Not Working/Theft to the merchandise/product/equipment/vehicle/machine, he/she is responsible to pay the full amount of the merchandise/product/equipment/vehicle/machine to the Viknick.
The lessee/customer agrees to promptly return the merchandise/product/equipment/vehicle/machine at the end of the rental period in the same condition as received.
The lessee/customer also agrees to pay for any damages to, or loss of, the rented merchandise/product/equipment/vehicle/machine occurring during their time of possession or because of loss and or damage from improperly handling the merchandise/product/equipment/vehicle/machine.
Upon return and inspection any and all repairs necessary and or accessories missing that were itemized will be charged at current rates and billed to the lessee.
A full-day rental is charged, even for a partial day’s use. There are absolutely no refunds for early returns. The lessee agrees to pay the regular rental rate for each day that the merchandise/product/equipment/vehicle/machine is in his possession and until it is returned to the Viknick.
In case, if required then the original document (e.g., passport/voter id card/aadhaar card/driving license) shall be submitted to Viknick, once the merchandise/product/equipment/vehicle/machine returned back in the same condition the documents shall be handed over to the lessee/customer.
Viknick will need a document copy (original/digital/photocopy) of the lessee/customer to verify the customer before confirming the order.
As Viknick is an online rental solution provider, so actual merchandise/product/equipment/vehicle/machine may differ from its pictorial representation on the website page.
At Viknick, we consider 1 day based on 24 hours calculation, the customer/lessee may return the merchandise/product/equipment/vehicle/machine before the time ends but in case, the merchandise/product/equipment/vehicle/machine is not returned within the time frame then the customer/lessee has to pay for the next day as well.
Once an order is handed over to the lessee/customer and if there’s a return of assets before the scheduled date/time then lessee/customer has to inform us at least 24 hours advance for next day cancellation, else the customer/lessee won’t be eligible for a refund.
In case of any cancellation, the customer/lessee has to inform Viknick at least 24 hours before the starting of the scheduled rental period.
Viknick services India Private Limited will not be responsible for any damages or loss of life.
Minimum age criteria to place orders on Viknick services India Private Limited is 18 years of age, lessee/customer has to follow the age criteria.
Viknick has the right to deny services to any lessee/customer.
5% cancellation charge applicable on all orders and we accept only prepaid orders, payment mode is the online transaction
By using our services or renting merchandise/product/equipment/vehicle/machine from us, you agree to all these terms and conditions.
In case of any violation of above mentioned terms and conditions, legal action shall be taken.

Cancellation Terms and Conditions:

Cancellation requests received between 1 day (24 hours) to 5 days advance from the order start date will be eligible for a 95% refund of the total order value.
Cancellation requests received within 24 hours from the order start date will not be eligible for any refund.

Delivery Policy:

Our delivery services is avalailbe in Tricity (Chandigarh, Panchkula, Mohali, Zirakpur) region only for now at selected pin code regions.
Estimated delivery/pickup time is of 2 hours from the selected time slot.